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Ohio Basketball

Topic: Ticket Office

Topic: Ticket Office

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SEohiocat
General User

Member Since: 11/8/2006
Post Count: 37

Status: Offline

Ticket Office

Posted: 10/8/2011 8:45:59 AM

For the 2nd year in a row, the ticket office screwed up my Men's Basketball season ticket order. I signed up for the three month payment plan, instead they charged me for the full amount. Of course there is no one working there to cancel the authorization. I love Ohio University but stuff like this (that involves money) ticks me off.

Last Edited: 10/8/2011 8:46:28 AM by SEohiocat

Deciduous Forest Cat
General User

Member Since: 12/20/2004
Location: Ohio
Post Count: 4,469

Status: Offline

RE: Ticket Office

Posted: 10/8/2011 10:13:30 AM

SEohiocat wrote:

Same thing happened when I sent in my football ticket order. I signed up for the three month plan, and got charged all at once. Wasn't worth making a fuss over - I was only going to make about .10 floating that money in my account while waiting to be charged the next two months.

I also got new seats even though I requested the same. I think there is a conspiracy to keep me away from Pete because we only cause trouble.

Either that or they decided to liven up an entirely different section of blue-hairs.

Worst thing that ever happened to me was for hoops a couple years ago, when I was trying to order 12 tickets because I had several family members, including small children coming to the game. Spent 15 minutes on the phone discussing what options we had for where to sit, as we all wanted to sit together. The guy was very helpful getting us good seats where 12 people could all sit...

EXCEPT... When we arrived, our seats were occupied, and the ushers were no help, because apparently above teh concourse was just GA... so why doesn't the guy on the phone just say that and save us all a bunch of time? Why do the tickets have seat numbers on them? 30 rows later (read: higher), a miserable time was had by all, but that was partially due to the stinkfest on the court that day...that was the BG game we lost at home in Groce's first year and I wish I had simply stuck a wood burning calligraphy pen in my eye instead of watching that.

Bygones.

OhioCatFan
General User

Member Since: 12/20/2004
Location: Athens, OH
Post Count: 14,762

Status: Offline

RE: Ticket Office

Posted: 10/8/2011 2:27:40 PM

I had the same problem was charged twice for the full amount -- that would be double the cost of two seats. When I called they claimed that they had issued two refunds for the full amount and would put me on the three month payment plan. I haven't yet seen the refunds show up in my checking account. They claim they will not put me on the 3/month payment plan. I guess we'll see. It would be nice if they could get it right the first time.

The only BLSS Certified Hypocrite on BA

"It is better to be an optimist and be proven a fool than to be a pessimist and be proven right."

Note: My avatar is the national colors of the 78th Ohio Veteran Volunteer Infantry, which are now preserved in a climate controlled vault at the Ohio History Connection. Learn more about the old 78th at: http://www.78ohio.org

SEohiocat
General User

Member Since: 11/8/2006
Post Count: 37

Status: Offline

RE: Ticket Office

Posted: 10/9/2011 10:16:16 AM

All I know is they better fix it ASAP on Monday morning. I have already e-mailed and left a phone message. Who are they allowing to process stuff? Students?

Bobcat Love
General User

Member Since: 12/20/2004
Post Count: 1,193

Status: Offline

RE: Ticket Office

Posted: 10/9/2011 12:37:46 PM

My renewal went perfectly.

Get a damn account on the ohiobobcats.com website, confirm your information, enter your order, and quit bitching.

SEohiocat
General User

Member Since: 11/8/2006
Post Count: 37

Status: Offline

RE: Ticket Office

Posted: 10/9/2011 6:12:06 PM

Thats why you are arrogant and offensive. I have an account and they are still screwed up. Sorry I don't have the money you have in New Albany.

Bobcat Love
General User

Member Since: 12/20/2004
Post Count: 1,193

Status: Offline

RE: Ticket Office

Posted: 10/9/2011 7:26:44 PM

SEohiocat wrote:

Thats why you are arrogant and offensive. I have an account and they are still screwed up. Sorry I don't have the money you have in New Albany.

I'm not sure how a possible ticketing error equates to a socio-economic issue.....help me out there.

JSF
General User

Member Since: 1/29/2005
Location: Houston, TX
Post Count: 6,554

Status: Offline

RE: Ticket Office

Posted: 10/9/2011 11:06:30 PM

Bobcat Love wrote:

SEohiocat wrote:

Thats why you are arrogant and offensive. I have an account and they are still screwed up. Sorry I don't have the money you have in New Albany.

I'm not sure how a possible ticketing error equates to a socio-economic issue.....help me out there.

The ticket office is in Licking County.

"Loyalty to a hometown or city is fleeting and interchangeable, but college is a stamp of identity."- Kyle Whelliston, One Beautiful Season.

My blog about depression and mental illness: https://bit.ly/3buGXH8

DXer
General User

Member Since: 12/21/2004
Location: Mobile, AL
Post Count: 135

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 12:31:21 AM

I'm happy to see that nothing changes in Athens. I have been involved in numerous screw ups by various departments at Ohio University over the years - some very major, and others just shake-your-head-in-amazement type foul-ups. And a number of my friends have similar bad stories to tell, also. Just amazing stories.

The best one with the Athletic Ticket Office was one year when there was some foul up with my orders on four different games in the same season. Four separate occasions !!!

And the funniest was the telephone automated answering system for the ticket office one year. You would call in and immediately get the normal advertising blurb - this one to buy season tickets for this school year's football season. The thing was that it was January and the football season had ended two months earlier. Apparently, no one was aware, or cared, that the answering message was out-of-date. Typical OU administration.

Bobcat Love
General User

Member Since: 12/20/2004
Post Count: 1,193

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 8:59:03 AM

None of these sounds like issues that will permanently tilt the world off it's axis.........I'm sure the hungry Somalian kids are furious about the out of date recorded message that probably happened during Winter Break.

I've never had a problem.

SBH
General User

Member Since: 12/20/2004
Post Count: 4,272

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 11:03:17 AM

But serve this man a stale, cold pretzel and heads must roil!

Bobcat Love
General User

Member Since: 12/20/2004
Post Count: 1,193

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 1:47:53 PM

Re - Pretzels

The pretzel comments were more in the entertainment genre, than the "fire the guy who didn't defrost the pretzels or correctly set the rotating spit temperature" genre.

Again, I stand by my statement - never had one issue with the ticket office. I wish they sent stuff out earlier and still used the credit card tickets - but that's small potatoes in the grand scheme of all this. They are always on their game. I know others that would say the same if asked.

Here's a thought - Maybe the ticket office just doesn't like the people who are having these chronic problems? Maybe it's personal. Maybe they are intentionally sabotaging seat locations and mailing things to the wrong addresses on purpose. Maybe the Bourne Supremacy has taken root on Richland. "Are you Treadstone? Who's Treadstone? Take me to Treadstone, dammit!" If that's the case, even better. I approve.

bobcats11
General User

Member Since: 9/24/2011
Location: Cincinnati, OH
Post Count: 117

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 6:46:00 PM

Bobcat Love wrote:

My renewal went perfectly.

Get a damn account on the ohiobobcats.com website, confirm your information, enter your order, and quit bitching.

....who the hell is this guy???! I'm kind of new to this forum so someone please let me know if this guy is going to like show up on my doorstep w/ his goons and beat me up. Sorry not all of our daily routines fall perfectly into place like you sir. Jesus get over yourself.

Last Edited: 10/10/2011 6:46:51 PM by bobcats11

What would Charles Barkley do?

RSBobcat
General User

Member Since: 8/22/2010
Location: Columbus, OH
Post Count: 4,437

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 6:46:15 PM

Bobcat Love wrote:

Ex-Athenian here (moved to Columbus 13 years ago), OU alum, and appx 18 years basketball season ticket holder. Renew ordering tickets and renewing Bobcat Club donation this year online has been a "non-starter" for me. I could not get logged into the site, sent email requesting password assistence etc. from link on the site - week later no response (though did get two more reminder emails I needed to submit my order - as well as reminders they keep sending to my work address that I began asking, and have been REPEATEDLY asking to have deleted - what? - 5 years ago????). After finally calling the ticket office today - I was able to get thru to helpful contacts - he took my credit card info for my seat renewal. Then tried to get me in touch with someone at the Bobcat Club - I called the number, no answer - and still no returned call from message I left. Just went on the site again, tried to go and login with the confirmed login and password the ticket office gave me today - waiting, waiting, waiting, hell with it the site won't open.

It's WAY TOO COMPLICATED - and the system is pretty rinky dink. Bottom line it should not have to be such a pain in the keister to try and GIVE OU MONEY! I'll bet you these all happen as well: 1. Season tickets will not arrive in mail before first exhibition game. 2. Parking pass will also not arrive before the first exhibition game, and likely not until 2 or 3 games in (as per last couple years).

Why is there not ONE MAIL FORM and/or ONE PLACE to go to and complete tickets and Bobcat Club renewals? At least one that you can actually get onto............... I think the staffs in the offices are gonna be dealing w/a lot of phone calls............

Last Edited: 10/10/2011 8:07:35 PM by RSBobcat

RS Bobcat

intrpdtrvlr
General User

Member Since: 7/8/2010
Post Count: 177

Status: Offline

RE: Ticket Office

Posted: 10/10/2011 8:20:24 PM

I just received a call that my tickets had been sent out but returned by the Post Office in Athens.

Funny, though, I had no idea that I had renewed or was signed up to renew. In fact, I now live seven hours away and, sadly, have no intention of attending a game in Athens this season much less hold a season ticket.

Weird, not sure how that happened but since we're complaining I thought I'd share.

That said, there was someone available when I called and he took care of me promptly and without hassle. That was cool.

BA - Michigan State '03, MA - Ohio '05, PhD - Ohio '15

74 Cat
General User

Member Since: 2/23/2005
Post Count: 114

Status: Offline

RE: Ticket Office

Posted: 10/11/2011 8:14:34 AM

Count me in the column of never (knock on wood) having issues with ordering season tickets on-line. Like BL, I wish we had the card style again. I used to put one in the wallet and never had to worry about walking out the door without it.

What is funny is that my wife is not an alum but she signed a check to the school somewhere along the line. Somehow, someway, mailings and phone call solicitations are addressed or directed to her and my name is left off. I have made some phone calls about this and have been promised that it will be corrected in the future. No big deal but still...

Now, if we wanna talk about traffic and parking, that's a slightly different story. If I don't pay my fine from parking in an incorrect lot for Sunday's Mountain Stage concert, will they take back my diploma?

RSBobcat
General User

Member Since: 8/22/2010
Location: Columbus, OH
Post Count: 4,437

Status: Offline

RE: Ticket Office

Posted: 10/11/2011 10:44:50 PM

Update - 2 days in - still no returned call from Bobcat Club - Love still calls this satisfactory?

RS Bobcat

bornacatfan
General User

Member Since: 8/3/2006
Post Count: 5,716

Status: Offline

RE: Ticket Office

Posted: 10/12/2011 7:17:40 AM

I had season tix for 1 year for both football and basketball. That was enough for me. THe ensuing process caused me to just say NO.

I am quite happy Tommy's grandmother has not seen this thread and hope she continues to overlook it. The folks in that office would do well to take her off the list now and avoid phone calls or continued mailings. Unlike most families I am sure she will continue , like me , to support OU athletics but I am quite sure she never wants to hear from ticket sales ever again.

Last Edited: 10/12/2011 7:21:19 AM by bornacatfan

never argue with idiots, they bring you down to their level and beat you with experience.

Winter comes and asks how you spent your summer.....

The game loves and rewards those who love and reward the game

BobcatRugby
General User

Member Since: 12/22/2004
Location: Athens, OH
Post Count: 11

Status: Offline

RE: Ticket Office

Posted: 10/12/2011 10:24:42 AM

If the Bobcat Club hasn't called you back, I'm guessing you were transferred to the incorrect number. The people in that office are super helpful. Call their direct line 740-593-1176 and speak to Tricia. I've always had a good experience with her.

bobcat695
General User

Member Since: 12/20/2004
Location: Parkersburg, WV
Post Count: 1,345

Status: Offline

RE: Ticket Office

Posted: 10/12/2011 11:41:10 AM

The ticket office has not been the same since Lori Moorman left. When you have a part of your organization that has been a revolving door for several years, you are bound to have mistakes. There is hardly a year that goes by without turnover in that job. Plus, there are students doing most of the renewal/sales duties like answering the phones and doing the mailings. Personally, I never have a problem with the office. I call and get the season tickets taken care of over the phone. If I need individual tickets for a specific game, that's usually easy. I could see the online experience being upgraded, but I don't use it so it doesn't affect me at all. The consistency would be improved if someone held that role for more than a year or two.

As far as the phone calls go, I am tolerant of their efforts. I understand it is a marketing campaign. We all complain about the lack of big crowds at both football and basketball, but are now complaining about an effort to sell tickets. This is one area that the Athletic Department is being proactive to sell more tickets. I only get calls until I renew, then the phone stops rigning. They are simply reaching out to folks that have purchased tickets in the past. Good business models are built on repeat customers.

"You can't un-fist a fist pump." - Saul Phillips 1/24/15

Bobcat Love
General User

Member Since: 12/20/2004
Post Count: 1,193

Status: Offline

RE: Ticket Office

Posted: 10/12/2011 11:53:28 AM

RSBobcat wrote:

Update - 2 days in - still no returned call from Bobcat Club - Love still calls this satisfactory?

Isn't the Bobcat Club a separate entity from the Ticket Office?

I get my renewal forms in the mail, it has a price, a seat location(s), and all the relevant information needed to renew/purchase tickets. I send the form in or complete the transaction online and my tickets subsequently arrive in the mail. What the hell is the problem here?

I stand by my original point - I've never had a problem with a renewal in 7 years and you must be a pain in the ass.

Last Edited: 10/12/2011 11:56:42 AM by Bobcat Love

JSF
General User

Member Since: 1/29/2005
Location: Houston, TX
Post Count: 6,554

Status: Offline

RE: Ticket Office

Posted: 10/12/2011 9:49:58 PM

SBH wrote:

heads must roil!

I wonder what they would look like.

RSBobcat
General User

Member Since: 8/22/2010
Location: Columbus, OH
Post Count: 4,437

Status: Offline

RE: Ticket Office

Posted: 10/12/2011 9:51:58 PM

Bobcat Love wrote:

RSBobcat wrote:

Update - 2 days in - still no returned call from Bobcat Club - Love still calls this satisfactory?

Yes - of course ticket office and Bobcat Club are two different entities - however entertwined due to tickets purchased, Bobcat Club Priority points, etc., etc. I want to increase my Bobcat Club donation, that next level upgrades my parking location. With the packet you get in the mail the Bobcat Club donation form has nowhere to indicate you want to use the 12 monthly donation option.

So - I call ticket office - get somebody, ticket purchase seems to go OK - YTBD if all that went as expected until tickets arrive and credit card is charged (and as prior noted, have way more often than not received tickets after first game of season - and/or parking pass). Get transferred to Bobcat Club - leave message - now 3 days in no returned call. I WANT TO INCREASE HOW MUCH $ I DONATE! I want to spread the donation over 12 mths - all indications I have seen show they screw this up a lot. Yes, I can be a pain in the ass about MY money. The online system is ABSOLUTELY a pain in the ass - obvious by the number of issues related by just the few who talk about it on here - imagine what the total reality is!

RS Bobcat

BobcatRugby
General User

Member Since: 12/22/2004
Location: Athens, OH
Post Count: 11

Status: Offline

RE: Ticket Office

Posted: 10/13/2011 11:15:04 AM

Quote:

Get transferred to Bobcat Club - leave message - now 3 days in no returned call. I WANT TO INCREASE HOW MUCH $ I DONATE! I want to spread the donation over 12 mths - all indications I have seen show they screw this up a lot. Yes, I can be a pain in the ass about MY money. The online system is ABSOLUTELY a pain in the ass - obvious by the number of issues related by just the few who talk about it on here - imagine what the total reality is!

As suggested in my previous post....

If the Bobcat Club hasn't called you back, I'm guessing you were transferred to the incorrect number. The people in that office are super helpful. Call their direct line 740-593-1176 and speak to Tricia. I've always had a good experience with her.

Bobcat Love
General User

Member Since: 12/20/2004
Post Count: 1,193

Status: Offline

RE: Ticket Office

Posted: 10/13/2011 12:35:57 PM

I'll tell you what's amazing. The people who have chronic problems were all JUST ABOUT to increase their OBC donations until they had these terrible customer service experiences......

Reminds me of to Catch a Predator...."I was just here to explain how dangerous it is to be chatting online...."

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